Main Objectives

• To maintain a high level of customer service the Cadenshae brand holds by way of responding personally and promptly to all customer enquiries.
• Ensure the administration of all customer orders is undertaken for packaging.

Reports To

• CADENSHAE DIRECTORS

Key Tasks

• Full time role and required to travel to Cadenshae HQ in Ruakaka daily.
• Manage and maintain the Cadenshae Info email inbox, answering all customer enquiries related to orders.
• Support the social media team members with answering customer queries through Facebook and Instagram where required
• Print all customer orders and liaise with the packing team
• Process all customer returns for NZ, Australia, Canada & USA
• Manage the Cadenshae Live Webpage Chat for each website
• Stationary orders and other miscellaneous item orders for the office
• Liaise with the Cadenshae Accountant on queries related to orders
• Other ad-hoc administration duties as required

Core Skills & Experience

• Previous experience in a customer service role is advantageous
• Attention to detail and accuracy
• Excellent organisational and time management skills
• Competency with Microsoft Office, Excel and Google Docs
• Ability to pick new systems up quickly
• Strong communication skills

Cadenshae Core Values

• Family
• Health & Wellbeing
• Excellence

To apply, simply send your cv and cover letter to nikki@cadenshae.co.nz