Shipping & Returns

Returns:

LODGE YOUR RETURN - CLICK HERE

DOWNLOAD RETURN FORM - CLICK HERE
Remember to include this in your parcel to speed up processing time. 

 

We understand what it's like to shop online, that's why we offer a FULL 90 DAYS returns policy.

Our goal is to make it as easy as possible for you. Let's face it, you've likely got enough on your plate right now, either being heavily pregnant or adjusting to life with a newborn. We don't want you stressing about making contact within the first few days of receiving your order, or trekking down to the local post office with a new baby just to get your order sent back on time!

We now offer FREE RETURNS on Canadian orders! So take your time, try them on and if you do need to return an item, simply lodge your return using the link above and send it back to us using the label included with your order.

PLEASE NOTE:

  • All orders are shipped from our New Zealand warehouse.
  • WE URGE YOU TO TRY ON ALL OF YOUR ITEMS BEFORE WASHING AS EACH ITEM CAN FIT DIFFERENTLY. Once item(s) have been washed and tags removed, we can no longer accept them back as they are no longer in new condition. 
  • We do not provide refunds or exchanges on charitable collaborations or clearance items. We also do not provide refunds or exchanges on our accessories; including socks and midi briefs, or baby swaddles. 
  • Any items purchased during a sale or a promotion are eligible for an exchange, however store credit will be issued for any items that are returned for a refund. 
  • If you’re returning an item because it doesn’t fit, and are unsure of what size you should order, please use our size guide for help or email us your measurements and we can recommend the best size. 
  • We will refund the full price of your item/order excluding the cost of your original shipping. If you are returning your item as a result of our error (or you received an incorrect or defective item) we will pay the return shipping costs.
  • When returning an item for a refund and the original order is now under the threshold for free shipping, the shipping fee will be deducted from the refund amount.
  • If you have taken advantage of our 2 for £110 casual hoodie promotion, and need to return your item(s) you are more than welcome to exchange for another casual hoodie within the collection. If you break the promo of two casual hoodies and keep one, the hoodie you keep will be charged at full price and you will be issued store credit for the difference.
  • If you have taken advantage of our FREE Casual Tank promotion please be aware this falls under our promotion T&C's: "Any items purchased during a sale or a promotion are eligible for an exchange, however store credit will be issued for any items that are returned for a refund." The Free Tank item is not eligible for an exchange.

RETURNS PROCESS

  • When sending your item/s back, please ensure your return form is filled out and included in your parcel. (If it's not included, your return processing time will be delayed.)
  • Please ensure you follow the return instructions, or your order will automatically be processed as a store credit.
  • Please ensure items are in their original packaging, unwashed and unworn, tags attached and no marks or damage to the items. If your return contains a bra please make sure you send back the bra extender otherwise you will be charged for this item.
  • No need to attach a receipt, we've got all the details we need online. Yay for technology!

Our main focus here at Cadenshae is to ensure you're happy with your clothing. We will do anything we can to make your life easier. Got a question? Just email us at returns@cadenshae.co.nz and we will do our best to help you!

We value your opinion! So if you feel like sharing the reason for your return, please do! We’d love to hear it! Prefer to keep it close to your chest? No worries, no explanation necessary.

Return Mailing Address:

Cadenshae
35 Pokapu Road
One Tree Point 0171
NORTHLAND
NEW ZEALAND

Shipping: 

We ship WORLDWIDE. Please expect delays in transit during Covid-19. 

You can find your country and shipping rates below. The website you can order from is noted in brackets (.com or .ca etc) and can be selected by using the drop-down at the top right-hand side of the page. When you place an order, an extra charge will be added to the total purchase price for shipping.

Our current shipping charges are:

Canada (.ca)

$10 Worldwide (NZPost 15-40 business days).

FREE SHIPPING ON ORDERS OVER $200, FREE RETURNS ON ALL ORDERS.

United Kingdom (.co.uk)
£7.95 NZPOST (10-35 business days)
FREE SHIPPING ON ORDERS OVER £100, RETURN SHIPPING COSTS WILL NEED TO BE COVERED BY THE CUSTOMER.

New Zealand (co.nz)
$6 NZPOST (Courier post overnight service)
FREE SHIPPING ON ORDERS OVER $100, FREE RETURNS ON ALL ORDERS.

Australia (com.au) 
$10  NZPOST (EPARCEL SERVICE) 
$20 DHL Express (1-4 business days)
FREE SHIPPING ON ORDERS OVER $150, FREE RETURNS ON ALL ORDERS.

EPARCEL TRACKING TIMES:

NSW, QLD, ACT:
 2-4 business days
VIC, WA:
 3-12 business days
SA, TAS:
 4-8 business days
NT:
 5-9 business days 


USA (.com)

$10 Express Worldwide (DHL express 2-6 business days).
FREE EXPRESS SHIPPING ON ORDERS OVER $200

RETURN SHIPPING COSTS WILL NEED TO BE COVERED BY THE CUSTOMER.

*Please note DHL is unable to deliver to PO, APO or FPO please email Cadenshae for information.

Rest of world (.com) 

$10 NZPOST(15-40 business days)

$35 Express Worldwide (DHL express 2-6 business days).

RETURN SHIPPING COSTS WILL NEED TO BE COVERED BY THE CUSTOMER.

**These charges are for shipping costs only and do not cover import liabilities that may be applied by the government of the destination country. Cadenshae does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Cadenshae accept any orders back due to a rejection of custom's charges. Orders cannot be returned to sender. For further information, we recommend you contact your local customs office.**

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