Shipping & Returns

Changes to your order:

If you email us straight away at info@cadenshae.co.nz, we will do our best to accommodate any changes.

Shipping: 

We ship WORLDWIDE from our New Zealand Warehouse. 

Estimated DISPATCH times:

Same day or next business day¬†(Monday ‚Äď Friday excluded public holidays). Unless your order is a pre-order, (see item description for dispatch date).¬†

You can find your country and shipping rates below. The website you can order from is noted in brackets (.com or .com.au etc) and can be selected by using the drop-down at the top right-hand side of the page. When you place an order, an extra charge will be added to the total purchase price for shipping.

We also offer shipping protection at checkout. If purchased the shipping protection will guarantee delivery in the event your parcel is damaged, stolen or lost during transit. 

Our current shipping charges & estimated timeframes are:

Canada (.ca)

$12 Standard (NZ Post 6-12 business days after dispatch*).
FREE SHIPPING ON ORDERS OVER $200,

From 1 April 2023 we no longer offer free returns, this will have to be covered by the customer. We will however cover the shipping costs of one exchange per order. 

*These are the shipping providers target timeframes, there can be unforeseen disruptions to the network which may affect delivery timeframes, that are out of our control.  

**These charges are for shipping costs only and do not cover import liabilities that may be applied by the government of the destination country. Cadenshae does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Cadenshae accept any orders back due to a rejection of custom's charges. Orders cannot be returned to sender. For further information, we recommend you contact your local customs office.**

This information relates to our Canadian site. Not the site you want to shop?  Find your way here to the right country:
New Zealand, Australia, United Kingdom, United States and Rest of World.

RETURNS: 

LODGE YOUR RETURN - CLICK HERE

DOWNLOAD RETURN FORM - CLICK HERE
Remember to include this in your parcel to speed up processing time. 

To all our amazing customers, thank you for shopping with us! 

We understand what it's like to shop online, that's why we offer a FULL 90 DAYS returns policy (from the date your order was placed).

Our goal is to make it as easy as possible for you. Let's face it, you've likely got enough on your plate right now, either being heavily pregnant or adjusting to life with a newborn. We don't want you stressing about making contact within the first few days of receiving your order or trekking down to the local post office with a new baby just to get your order sent back on time!

From 1 April 2023, we no longer offer free return label on Canadian orders. So take your time, try them on and if you do need to return an item, simply lodge your return using the link above and send it back to us using the pre paid label.

Cadenshae reserve the right to NOT accept the return of the following items:

  • *Any item of clothing that has been returned without the tags or has been washed.¬†
  • *Any items that have been worn.
  • *Any items purchased in a charitable collaboration.
  • *Any clearance¬†items, gift sets, mystery bags, underwear, socks, baby bodysuits, baby swaddles, hair accessories.
  • *Any items purchased at discount, during a¬†sale,¬†or a¬†promotion¬†are not eligible for a REFUND, they are eligible for an exchange or Store Credit only. Store credit will be issued for any items that are returned for a refund.¬†
  • *Any gift card or voucher.

PLEASE NOTE:

  • All orders are shipped from our¬†New Zealand warehouse.¬†
  • We only allow one free shipping return per order.¬†
  • If you‚Äôre returning an item because it doesn‚Äôt fit, and are unsure of what size you should order, please use our¬†size guide¬†for¬†help or email us at¬†info@cadenshae.co.nz¬†your measurements and we¬†can recommend the best size.¬†
  • We will¬†refund the full price of your item/order excluding the cost of your original shipping.¬†
  • If you are returning your item as a result of our error (or you received an incorrect or defective item) we will pay the return shipping costs.
  • When returning an item for a refund and the original order is now under the threshold for free shipping, the shipping fee will be deducted from the refund amount.

RETURNS PROCESS:

  • LODGE YOUR RETURN - CLICK HERE
  • You can reuse the courier bag your items came in.¬†
  • When sending your item/s back, please ensure your return form is filled out and included in your parcel. (If it's not included, your return processing time will be delayed.)
  • Please ensure you follow the¬†return instructions, or your order will automatically be processed as a store credit.
  • Please ensure items are in their original packaging, unwashed and unworn, tags attached and no marks or damage to the items. If your return contains a bra please make sure you send back the bra extender otherwise you will be charged for this item.
  • No need to attach a receipt, we've got all the details we need online. Yay for technology!
  • Please note only one free returns label per order.

Our main focus here at Cadenshae is to ensure you're happy with your clothing. We will do anything we can to make your life easier. Got a question? Just email us at returns@cadenshae.co.nz and we will do our best to help you!

We value your opinion! So if you feel like sharing the reason for your return, please do! We’d love to hear it! Prefer to keep it close to your chest? No worries, no explanation necessary.

Return Mailing Address:

Cadenshae
35 Pokapu Road
Ruakaka 0171
NORTHLAND
NEW ZEALAND

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Free shipping
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Free Laundry Bag
$250

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Shipping Protection
Shipping Protection

Get peace of mind with guaranteed delivery in the event your parcel is damaged, stolen or lost during transit. 

$2.00
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